Answers to What You Actually Need to Know

This FAQ covers the questions we hear most often from people setting up their accounts, making first deposits, and finding their way around the lobby. We've grouped answers by topic so you're not scrolling past questions that don't apply to you. If you're here about a bKash deposit, jump to the payment section. Account access questions — OTP delivery, password resets, device

verification — are covered in the account section. Withdrawal timing and how wallet verification works sit in their own block so you can scan quickly. We keep these answers updated when our deposit or withdrawal flow changes, so what you read here reflects how the platform works right now. For anything that needs your specific account details — a transfer that hasn't

cleared, a wallet mismatch, a session that timed out — our support team is a better path than the FAQ. You can reach us through live chat from inside the lobby or by the contact details on the support page. Nagad and Rocket queries that involve a specific reference number always go faster through the live chat channel where our team can

pull the transaction directly.